Registered Pharmacy Technician Fulfillment Supervisor

As a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access, and technology solutions across more than 20 therapeutic areas. Conducting operations in more than 90 countries, Fortrea is transforming drug and device development for partners and patients across the globe.

Registered Pharmacy Technician Fulfillment Supervisor

Non-Commercial Specialty Pharmacy

Lake Mary, FL Onsite

We are excited to announce that we are relaunching Fortrea Patient Access under a new name - Neovance.

We are a scaled leader in the HUB services and patient access market, serving the biopharmaceutical industry with comprehensive patient support, product access, affordability, and adherence solutions for more than 30 years.

Further advanced by its recently expanded non-commercial specialty pharmacy, FortreaRx™, to support enhanced distribution of cold-chain and ambient free goods products, we are committed to driving patient outcomes and improving healthcare accessibility through its extensive experience while currently supporting more than 2.5 million patients and over 100 unique brands across more than 25 disease indications.

The Registered Pharmacy Technician Fulfillment Supervisor is responsible for overseeing the day to day activities of the fulfillment technician team. The Fulfillment Supervisor serves as the front line resource for technician questions and escalations. The Fulfillment Supervisor oversee’s workflow and helps support the Fulfillment Leads workflow decisions. The Fulfillment Supervisor is responsible for training and development process of fulfillment technicians and assists in the development of policies and procedures specific to the Fortrea Specialty Pharmacy daily fulfillment operations.

Essential Job Duties:

Supervisor Responsibilities

• Efficiently manage the technician team’s scheduled shifts and day to day workflow assignments to meet client specific processing requirements
• Assess the need for technician overtime and approve technician scheduled time off based on order processing queues
• Conduct all fulfillment technician candidate interviews and facilitate training schedules for new hire employees
• Verify technician staff training completion and proficiency by maintaining new hire training, cross training, and refresher training records
• Assign and monitor training schedules for technicians to complete client modules on time and proactively provide roster updates to program managers for program training registrations / off boarding
• Ensure fulfillment technician staff completes daily task assignments based on program requirements, pharmacy SOP and procedural guidelines
• Regularly review staff efficiency and quality of tasks and order processing to assess staffing needs and potential improvements
• Responsible for actively reviewing fulfillment processing deficiencies and initiating IT service tickets to ensure the staff can operate effectively
• Provide regular coaching and performance reviews to fulfillment technicians, and regulate any performance related improvement plans
• Participate actively in pharmacy quality improvement of operational policies and patient services
• Assist in developing, updating and reviewing pharmacy procedural documents to help technician staff to operate effectively and accurately
• Serve as primary contact for customer service escalation, which includes completing all order requests and data analysis from program managers and pharmacists in charge within a timely manner,
• Work closely with leadership team to ensure program metrics are being met in a timely manner
• Oversee inventory handling and management by fulfillment team
• Assist with compliance of applicable laws, regulations and policies, as applicable.

Experience:

Minimum Required:

• At least two or more years as a Fulfillment Technician Supervisor or have four on more years of increasing responsibility in the pharmacy field.
• Experience/knowledge/skill in:
• Strong people management and leadership skills
• Strong time management and organizational skills
• Adaptability and flexibility
• Able to speak Spanish preferred
• Efficient typing skills

Education/Qualifications/Certifications and Licenses:

Minimum Required:

The Registered Pharmacy Technician Fulfillment Supervisor must hold a Bachelor’s degree or evidence of continual work towards a degree is strongly preferred. Supervisors without a degree must have a High School Diploma or GED, and ideally have eight on more years of healthcare or pharmacy work experience. The Registered Pharmacy Technician Fulfillment Supervisor must hold a Florida Board of Pharmacy Registered Pharmacy Technician license, a National Pharmacy Technician Certification and be efficient in using email programs, instant messaging communications and in all Microsoft office programs.

• Maintain a professional, calm and friendly demeanor. Express thoughts and instructions clearly in both verbal and written communications
• Able to work as a team and collaborate with others and demonstrate diversity awareness
• Demonstrate a high level of knowledge and skills in own function
• Solves routine problems on own
• Comfortable working in fast-paced environment
• Able to multitask and handle multiple request at the same time
• Easily navigate between multiple computer programs with dexterity
• Able to sit, stand, use computer screens for extended periods of time

Benefits: All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time, or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), Paid time off (PTO) or Flexible time off (FTO), Company bonus where applicable.  For more detailed information, please click here.   

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Fortrea is actively seeking motivated problem-solvers and creative thinkers who share our passion for overcoming barriers in clinical trials. Our unwavering commitment is to revolutionize the development process, ensuring the swift delivery of life-changing ideas and therapies to patients in need. Join our exceptional team and embrace a collaborative workspace where personal growth is nurtured, enabling you to make a meaningful global impact. For more information about Fortrea, visit www.fortrea.com.

Fortrea is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Fortrea strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.

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